Every time there is a problem the "escalate it up" but it must escalate to the land of Oz because the problem is never solved. “ Driver cancelled, never recieved food, wont refund money for 3-5 days, I have a 2 year old that needs to eat.
Follow the below prompts to open a chat window: At the restaurant, tap There is a problem on the order details page and then click Order is not ready to activate chat; When trying to make a delivery to the diner, tap There is a problem and choose Diner is not home to activate chat Grubhub is the worst of the worst, buyer beware!! Lack of communication with the drivers, customer service just pushes you to get off the phone. As a driver, you’ll be helping people get awesome meals from some of our best restaurants. My mistake SMH. Never again what a horrible experience and they deserve a one out of one. Tried Door dash and they actually ate part of my meal before it arrived on a few occasions and blame it on the restaurant. The delivery folks are always smiling, nice, and friendly.

I had to pull my restaurant off of GRUBHUB. Visit this website Man that seems steep. Not sure about anybody else, but every issue I have had, going back over 3 years with these restaurants has been resolved immediatley by Grubhub and money refunded within 12 hours. Worst customer service and the drivers can’t figure out an address. Grubhub reviews (www.grubhub.com): Terrible. They texted and kept saying the order was delayed yet kept getting text messages that the order was coming. Cannot use giftcard. Check out Grubhub, and Seamless, to get a … I’m pregnant and hungry so I ordered a cheese stake . Then told me to re-order my food again lol like now I have to wait 5 days for a refund and y’all want me to use the services again ?! Fraudulent service. I mean, I totally get it's going to cost extra (especially with tipping and delivery fees) but $20 extra? So yesterday it was two for two with two more awful orders from Grubhub before I finally looked them up and saw how awful they are. This people couldn’t handle a situation or resolve a problem even if their live would count on it. I strongly encourage anyone contemplating using Grubhub to reconsider!! it offers good service to drivers and customers, and I'm proud to work for them because when I lost my job in the same time Covid19 at the peak of spreading and people suffering of sickness and joblessness, GrubHub offered me this job with fair income and gave me the chance to help people getting their food while they forced to stay indoors to be safe, no … I've also read in several places that the actual restaurants aren't actually getting very much money either. Scott is fantastic. See business transparency One other time they did the same thing only did not tell us the food was at the door nor did they knock and an animal got to it before we found it. So yesterday it was two for two with two more awful orders from Grubhub before I finally looked them up and saw how awful they are. Come to find out the the restraunt had it ready within minute of the order being placed. In addition, keep the food hot so families can get the same experience as if they were sitting down at the restaurant. I would probably give it a three stars rating but the delivery folks actually save them. How can my restaurant be featured on Grubhub for Work? Placed an order waited almost 2 hours. Grubhub is atrocious. This IS NOT a good company. Suggested NOT use GrubHub, but other service. I ordered food from my favorite restaurant and the man delivering it spilled the drinks not only throughout our lobby, but on the elevator, and throughout our entire floor as he walks from door to door aimlessly not knowing where he was going although he should because it has specific directions.He banged and banged on the door breaking the do not contact order during a pandemic and demanded paper towels in which he proceeded to wipe his hands but not clean up the mess and then just walked away and people almost fell and killed them selves and I had to get out there and mop it up immediately for hours. Totally irresponsible. You can call Grubhub at (877) 585-1085 toll free number, write an email, fill out a contact form on their website www.grubhub.com, or write a letter to Grubhub Holdings Inc, 5 Bryant Park, 15th Floor, New York, New York, 0018, United States.