for evaluation and training purposesCommunications Center is also compatible with a variety of additional contact center tools and supports numerous system integrations. We’re not just talking about low tuition and high future earning potential. One contact center is the “IT Service Center,” averaging 300 calls per week. – A UMass Lowell education provides the 10th best return on investment (ROI) among public universities in the U.S. according to a report released by PayScale Inc.“The empirical data helps put into context what our alumni already know, which is that a UMass Lowell education offers an incredibly high value for the investment,” said UMass Lowell Chancellor Marty Meehan. Instead of having to toggle back and forth between different screens and applications, agents proactively receive relevant and useful data on callers via ScreenPop. They are familiar with having their telephony interaction appearing in the Salesforce sidebar and were wanting to replicate that same kind of functionality (i.e. Native integration with Skype for Business and Office365, omni-channel functionality, agent-centric and intuitive design, and the breadth and depth of Enghouse Interactive’s engineering and support teams.

Most importantly, students are more successful than ever thanks to highly accredited programs, the school’s focus on experiential “hands-on” learning, and personal attention from its accomplished and committed faculty and staff.UMass Lowell’s office productivity environment is 100% Microsoft. This year, the student body numbers more than 16,000 for the first time in the university’s history and represents more than 53 countries. UMass Lowell is known for having one of the highest returns on investment (ROI) in the country for its graduates. PayScale ranks UMass Lowell 16th of 437 public colleges and universities in the U.S. for graduates’ return on investment (ROI) and 59th nationally among public and private institutions. To generate the ROI report, PayScale analyzed more than 40 million career profiles generated through its own salary surveys, as well as data provided by the Integrated Postsecondary Education Data System (IPEDS) produced by the National Center for Education Statistics (NCES). We are also certified with these industry-leading systems.Implementation taken care of by our dedicated Professional Services team.Practical, hands-on training designed to help your business maximise your ROI.With over 25 years’ experience implementing and integrating directory and database systems.Technical Support teams are ready to address your pressing interaction management needs.MediaVoice is a specialized division of Enghouse Interactive that provides voice talent and audio recording services that are unmatched in the industryGain the benefits of dealing with a fast moving, dynamic, global organization.Enghouse can bring together expertise with Microsoft, Cisco, Avaya, NEC and other leading vendors.Access to resources needed to help you sell Enghouse Interactive solutions.Keeping you up-to-date with the latest news from Enghouse InteractiveEnghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX).We grow our company organically and through acquisitionsThe University of Massachusetts Lowell is a public university committed to preparing its students for work in the real world — solving real problems and helping real people — by providing an affordable high-quality education. UMass Lowell emphasizes hands-on and experiential learning, fostering the kind of real-world skills employers need most.