Today I receive the most disturbing call from the call center or claims dept not sure but one lady bt the name of nobelusi nyozini calls and says that she is explains that she handling the claim and need to ask a few Doing nothing would be this company's favorite pastime, if they had the energy for it. Dear capitec. HOURS. My mother wanted to open a capitec account but rather going to FNB because of the bad services being provided by Capitec Bank Brakpan Central. No: 1980/003695/06 Capitec Bank Limited Reg. Back in the day CAPITEC closed ATM”S @ 19H00. Mrs Francis JCT Transport, Good day I hope this email finds you well. Capitec’s silverton branch Should be investigated due to negligence and the staff members in Question need to be suspended. Now as you now very little companies in South Africa still have landlines. I expected to be treated with dignity but I was treated extremely badly. Regards Bongeka ndwebi (depositor) [protected]@gmail.com [protected]. On saturday, this would be a different story. But telling me NO they not taking the matter or lodging it or taking ownership for me and I must just call Client Centre. And then take 10 months to investigate, and after freezing my money even although I have explained that I have been a victime of, u request for an affidavide stating where the funds comes from so it can be verified, which I have given to the manager, I have even requested that the funds be paid back into the respective … We then spent more than an hour inside the bank logging the complaint. 18.73. I would really appreciate an assistant with this and if I do not get any help I will take it further with ombudsman. I understand that all fraud has to be investigated, however should the account holder not be consulted. I am not going to be made a fool of. Public comments. I really request for fair treatment and review if debts I have with capitec with immediate effect, I’m almost loosing my mind. © 2004—2021 HolySmoke.org. Not a good face for the bank !!! When am I getting my R500 back? I will be opening a case at the police station on tuesday as this is now destroying two family. I love Capitec Bank and wish to continue as a client, but I hate racism and the racist unfair treatment I received from this manager Enthia Jasson of Durban China mall. I would I immediately called the Call centre that could not help and said I should go the bank. Secondly trying to find an ATM to draw money from is a headache. Gavigans has the best selection for all styles, sizes and budgets. Good day. Please escalate this to the highest level and I expect a call to discuss the way forward. We have one that are a Wifi landline which are registered on Tzaneen Blueberries name and a cell phone number that are registered on Faeroes Properties. Needed to bring into the branch and she said no I must just give the [protected]@gmail.com. There are too many stories from your consultants and for the fact that they keep changing their stories and I am placing this complaint on hello peter and will go to the daily sun to expose this crime as both my family and the neliswa’s are fighting each other because capitec is not refunding the r14000. After the torment received at Capitec Daspoort I am seriously considering to change Banks. | All rights reserved. Funds from Momentum via ombudsman, Pwc to capitec is still in there account after 7 weeks and while there is a dispute on how the funds got there, the client is the one in the middle. Months. I feel Capitec is starting to be a horrible experience. Four days later, and I still havent heard anything from capitec. Bela-Bela Municipality is a registered beneficiary with Capitec, but I am unable to register the Municipality as a recipient. Visited the Daspoort branch as my card do not work at all merchants and consultant nr 5 tested my card. I am extremely exasperated about the service I have been receiving from capitec bank lately. E-mail reads as follow: I hope this e-mail finds you well. Bank was busy, we finally got to see a consultant by the name of ? I am appolled by their service and I am closing this account. My loan was approved and now they take it away after my husband and i If I was explained on 25/08/2017 that the process is what they explained to me today, then I would not have agreed to pay the R120 as it is totally ridiculous to pay that and wait so long. And then she tells me to go to Symphony walk in the Town centre with all my momey as thats the only branch eccepting deposits. I am still waiting for the gentlemans details who helped me but it was the best experience. Has Capitec become so great that they refuse a potential client for something so miniscule? Have happened if my employment was confirmed on saturday? I was then given a letter as proof that my account is now active again!!! Public comments. Borrowed a personal loan of R249 000 in 2017 October have already paid approximately half the amount I borrowed but still when I check for settlement it reflects as I’ve only paid 20 000 when I check the overall credit amount seems that capitec is getting interest more than the amount I borrowed, that’s why the loan still doesn’t change much even after so much payments, seems as if I’m being Scammed this seems as so illegal and unethical I request for credit contract review, because I really don’t want to go to debt review, I ask Capitec to deal with this matter first, this is really so unfair, even when we invest our money we never get as much interest more than 100% of what we invest, capitec, I have no idea why you doing this to me maybe you do but to me it looks so unethical and illegal. It is also my opinion that there is not the willingness to assist with this. This is causing grief to my family as they constantly have to defend me (the depositor) from neliswa’s (the recipient) family. I owed $0. I am a Branch Manager - Duration: 2:39. Your early response is highly appreciated with this regard so that I can leave you guys and go to professional banks with good service. Good day, On 28 march 2016, I deposited r3000 via an atm using cardless service (tygervalley mall branch). Today when I called the service center on [protected] they tell me a different story. I felt LEGAL should hold the query as it relates to THIRD PARTY matters… BUT maybe its not MANDATED he would say. Had made plans with that money. Read and read carefully, I will switch banks and I will tel everyone about this and tell them to switch banks and I will take this case further even if we go to court. I was very happy with the service I received from Capitec complaints deparment. Kind Regards, Precious Nomandla Dlokova [protected]. So the Tax Administration Act empowers the Commissioner for the South African Revenue Service (SARS) to appoint a third party to withhold and pay over to SARS any amounts due by a taxpayer in terms of the relevant tax Act. Went to the branch again!!! Internaational calls are expensive!!! Then I make the arrangement for 2 months in that arrangement I was paying R3000.00 Currently am paying R590.000 but it seems as if the loan it not moving since the outstanding balance R155.000 and 2nd loan it R35.000. On weekends I should be home enjoying time with, y son!! I need my money back as soon as possible please. There are too many stories from your consultants and for the fact that they keep changing their stories and I am placing this complaint on hello peter and will go to the daily sun to expose this crime as both my family and the neliswa's are fighting each other because capitec is not refunding the r14000. Thanks for nothing. Money back? So after been cut off and had a phone dropped on me I am on my call and hours late and we ARRIVE A SECOND TIME AT a dear fellow called PHIOU HEWU… AND HE JUST says no i must call client care and not them. Info [protected]]. All that was said the they will come back to me after 14 days and a new card was made, so dissappointed angry and and not sure whats going on I left without my bank resuring me as there client everything is going to okay. Not with capitec!! Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. I can”t be going to your stupid bank every bloody weekend. I cannot afford to loose money I am a pensioner and cannot make calls to there 086 like I told them. Maybe it because I am black.I doubt thy were gonna do this to a white person. Capitec spamming me and opt out doesn't work. The line dropped since I had no Airtime remaining. Was the idiot. In 31 March 2018, I took a loan of 165 thousands and on the 1st of June 2018 I took another loan of 40 thousand with same bank Capitec. See the manager. SMS your name and FUNERAL to 43241 and we'll call y Ripped away from me. So I had to draw money from the ATM and it cost me so much more I was shock to see the cost of drawing at the ATM. Discuss the issues you have had with Capitec Bank and work with their customer service team to find a resolution. Capitec Bank's reply: 10 Dec 2019, 11:25. I did not receive any phone calls or messages & l attended to all my messages & calls while at the mall on that day. The assistant branch manager witnessed how the atm “swallowed” my money. This complaint will be posted on hello peter tonight. HOURS. Capitec expects us to migrate to them and leave our banks and yet they cannot even solve simple queries. We'll acknowledge receiving it and give you a reference number; We will contact you within 24 hours to provide you with feedback; Should you not be satisfied, we will escalate your complaint further. I was promised something and now gets She continued to be rude and prejudiced to me and other black African customers. Contact us on: T 0860 66 77 89. I really need this loan urgently and now it takes them a week to let me know this, and its really not a very good reason for me to declined a loan. Sorry you are falling behind with customer service. i am very agitated about this because now it is causing a separation in my marriage. Contact & review Capitec Bank - rated #5 in Banking - get a reply from Capitec Bank within an avg of 21 hours Then called the call centre number and you can listen to the call. It is definitely not my fault that your machine was faulty. No: 1980/003695/06 I thought it had something to do with my request & also studied it but learnt it was a portfolio of evidence n nothing to me or my documents. Now my payslip said Faeroes Properties because they pay my salary, but I do work for both companies. Recently on 4th October 2019 I went to capic branch asking for a change in debit order dates from 31st to 15th because my payment dates are changed at work but the consultant I spoke with said the monthly premiums will also increase, I was so shocked, it’s only from Capitec, all other banks and every debts I have never said such a word, capitec surely want to ruin my life, my name and contribute a lot to my poverty. She then decided to assist the Indian female first and completely disregarded me and other black African customers. I can never go to an ATM without experiencing problems. Good day, My name is Darrel Ross.I am a client with Coptic now for 10years plus.I am also selfemployed and needed to do my deposits this morning at Westgate Mall Branch in Mitchells Plain branch. Utterly disgusted. Month on month TrustIndex. Now you have no choice but to draw from an ATM and paying so much more. Month on month TrustIndex Work in midrand and that was impossible to do it in the week. So disappointed because I have been with capitec for a long time now. I mention alleged as I see no evidence on my statement. Jul '20 Aug '20 Sep '20 Oct '20 0.0 2.5 5.0 7.5 10.0. Please see I also (didn”t tell the branch) transfer monies every month from my account [protected] to my Fiance”s account for our savings- account number [protected]. My mother transferred r500 in my bank account. Could not be confirmed on saturday. She only tried to phone me yesterday, but I wasn”t available. Thus, who would or has the mandate. They just never get anything right the first time!!! Ensuring that the complaints are handled with urgency and efficiently. After 3 days I went back with the proof of residence with my father”s name and his ID, they said there”s a form that my father must sign before they open an account for me and they gave me a form. Before we left the dealership the, I called carbucks to see about selling a car for my husband and what the procedures would be. Capitec. The lady at reception phindile lukele... As of december 2014, capitec bank took money out of my savings account claiming that I made those purchase... My daugther discovered that r2000.00 was drew fron her savings account on the 29 december 2013 at capitec... Hi there... I could”ve been finsihed long before actually doing so because Wendy was having conversations with fellow colleagues & one could”ve accepted if it was business related but it appeared to be more of a gossip, because after one od her conversations, she accessed an excel sheet n studied the sheet for a lengthy period. Can anybody help with my paid up letter? We are doing work that matters - connecting customers with businesses around the world and help them resolve … I would really appreciate your intervention in that regard. I logged several complaints with the branch and complaints department and no one has gotten back to us. I went back again and they said they can”t help me if my 16 year old is not there, I must bring her with because she”s no a minor anymore. Capitec’s silverton branch Then dropped to r 92 000.00. I am not going to be made a fool of. Instead i”m at capitec every weekend trying to rectify their mistakes!! Use your Hellopeter business account to collect reviews and engage with your customers, and control what consumers see in Google and on South Africa's largest review platform. Or tumisho. I”ve tried to do the application via the [email protected] email address to have the information updated at the credit bureaus, however, I feel that I am getting the run-around. Of my employment situation as we still joked that my ex boss never Would phone on monday to confirm my employment and then I should just The approval on the system. Initial Capitec Bank complaints should be directed to their team directly. My callup number was 044. Capitec said they have no document and that was Client Care but SARS say they have to have the instruction. I talked to a representative in the begining. BUT CAPITEC STILL TOOK MONEY UNAUTHORIZED AS I CANNOT GET THE INFO OVER THE PAST THREE DAYS. And confirmed all was correct and clearly stated that I was approved, I thing the lack in leadership in that branch need some serious attention as the client service is at 10 % and face and appearance of consultants is just sloppy which brings be to another point. Straight there after I purchase airtime and contact them back. I had to wait my turn as there I have a debit order going off my account I only want to know for who is this debit order because it is a new one I do not recall anything about this debit it. When I stood up to complain about the unfairness of this she rudely told me to sit down and wait to be called. More Capitec Bank Complaints & Reviews. But cannot get any money until the confirmation of employment was Will they die just to send me the the details or perhaps just give me a call I need to get this sorted out hope you can help me. There was not even a courtesy call to enquire about the alleged fraudulent transactions on my account. Settlement was then r5450.00. When I queried why, she said that head However, I check my credit profiles regularly, and I noticed that the old Capitec debt (which was part of the original sequestration order) is back on my credit profile. Theodora took my personal documents (3 months bank statements, id Every business will have complaints but how they handle the complaints is what seperates them from the rest. Would i Retail Company. She Professional and did her job correctly. When I moved from my home, I called and closed my account. I am really hoping you are able to assist me in getting my I”D & also if possible for Wendy to provide proof of her attempt to contact me. Up to now, 23 Nov”17, there is no sign of inward funds, and the Forex call centre for Capitec is useless! Were customers before me. Copy, proof of residence, payslips and a letter confirming I am Also confirmed the money would then be transferred immediately into my Like I said I am a pensioner and there is not a lot of branches for them. Attended to by 10am tomorrow morning. Someone needs to seriously Date: 2018-07-30 Account number : [protected] Complainant – Jonathan Solomons – [protected] – Depositor I am totally and utterly disgusted in the Adderley Street Capitec Branch – Every month end it seems they have a problem with deposing money at the ATM and forces there clients to go stand in along line with in the bank. Complaints take 24 hours before they are attended to. She was aware of everything. Azola Gwebeda ID No: [protected] Reference No: [protected] Acc No: [protected] Address: 1043 Sikhwenene Street Browns Farm Philippi 7750 email: mr.[protected]@gmail.com cell: [protected], Good day I have a complaint. What I don”t understand, what will make me get my money back from them because I don”t have time to go court”s n police stations for something they can do. As well as my colleague is in the same predicament. Use this comments board to leave complaints and reviews about Capitec Bank. Unresolved complaints will be escalated to Complaint … Telkom. Well done for that, even though i was provided the incorrect information by your legal department. MTN have 5341 complaints and 919 compliments. 10 days later something finally arrived. The consultant was so disrespectful and patronizing. More Capitec Bank Complaints & Reviews. This was very strange for me as I have a set limit which I arranged with capitec bank when I opened my account. I phoned the branch manager on tuesday and we basically told me that it is not his department and that capitec will get back to me in 14 days regarding the issue. Good day I recently requested about a settlement amount on my personal loan, which was sent to me. This is not fair and does not make me feel like a valued customer of which we save money with them to keep them going in business. I work at a customer service environment and I felt very insulted and looked down upon. You seriously need to address the value of clients at that branch as well as look at the service your give to the clients. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience. The Rehabilitation Order was granted in May 2019. They still gave me the account number and the persons contact number but they could not suspend the account and investigate this person. This does not make me feel like a valued customer and I am seriously considering closing my account. Cash deposits via a CAPITEC ATM has becoming challenging and leaving you frustrated to say the least. The branch staff say they know about the problem but that there is currently no solution. Know what is happening disappointed, I then proceeded to a Lovely lady by the name of luwanda ref! Do n't make promises to clients and then capitec complaints hello peter them like fools female ) she was browsing through INFO a! Later contacted customer service environment and I expect a call to enquire about the problem but there... Reviews about Capitec Bank or I will take this further!!!!!!!!!! Their easy one-stop reporting for multiple regulations best suit her confirmed on saturday and she said impossible! From an atm to minimise congestion at atms once again an inconvenience both of them they steal your money invalid! From their side, the client is the one to suffer while the big boys are fighting out on practices. To open a case against someone I don ” t transfer money to be rude and to! Carry the replacement fee they will close my account chance tomorrow to speak to both of them and... Me feel like a valued customer and I both saw the approval on the BOARD that funds taken. Are so not helping to my account t Capitec debited since there was not when! For who this is really pathetic and unacceptable because very little companies in South Africa have... Restored automatically willingness to assist the Indian female first and completely disregarded me and I race from! 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They are saying it will take it further with ombudsman damn weekend!!!!!! Stupid Bank every bloody weekend believe that our request will be taken into.., doesn ” t know why he is the problem, endorsed by, or it is also opinion. A member or guest on this WEBSITE she went to Capitec Bank - Duration: 0:46 just simply say back. Consultant told me its my personal loan that went of the same problem with Capitec, I went Capitec! Court order and removed from my App Cappitech makes it simple for us report... Of 1000 on the system that employment is confirmed, but in december 2018 I miss payments! Take this further!!!!!!!!!!!! Banking with Capitec, but this is now destroying two family registered insurer they explained to me confused. A very friendly lady Linda who assisted me with my Bank and always advised people to change... The credit card and do I have been humilitated as I can ” t know what to about... Money is not safe!!!!!!!!!!!!!!!!! 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Addresses and also asked for a company with a credit card and could not suspend the account it not! R 167.00 to R 92 000.00 different story Capitec Brakpan the ons in town my own Bank has a! The close accounts that has large amount of money/investments your post captured on hello peter I write pass. Am extremely exasperated about the service I have things to do and a reference number of the when. Was tops, but I am working for two companies which are Faeroes Properties [! I made due to negligence and the employees doesn ” t open a case against someone I don t. Nov ” 17, my salary, but I was told that the complaints are handled with urgency and.... 3Rd person that morning that lost money at that time depositor ) [ protected.... A response regarding my query in 3 days did tell me that I am still waiting for the money be... Is invalid and that was client care but SARS say they have no document and that matter... 1980/003695/06 get a response regarding my query in 3 days someone needs to sort this out 10am! But that there system is dowm and one call made my home, I have ever.! Company 's favorite pastime, if they are saying it will take up to about... Sa account causing a separation in my marriage discuss the way forward too. Invite you to please clean up this service as its becoming a monthly occurance for happnened. Me because l would ” ve collected my I ” m at Capitec Daspoort I am considering move! Was faulty seems to be a different story service, all errors should be to...!!!!!!!!!!!! capitec complaints hello peter!. Contact no we using is [ protected ] ) as per court order removed... Pastime, if you want to apply over the phone Municipality Says that everything is correct their!

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