12 DStv Digital Media reviews. DStv Call Centre available to help you 7 days a week, including public holidays from 07:00 to 23:00. They do not care abt what the consumer wants ..only what they can benefit from...glow was the best!!!. Please follow below steps if these (or any other issues) have happened to you: Once the problem arises, the first step is to contact MultiChoice/DSTV through the quickest channels available. The partnership also grants DStv customers with an Explora Ultra the possibility of adding their Netflix subscription to their monthly DStv bill. Hi, my complaint regards the adult content on a holiday kid's channel on DSTV(Multichoice) , in South Africa. Enjoy DStv as a DStv customer and always have the shows, movies and sport you love with you wherever you go. Please note that this information is provided for general informational purposes only and is not intended to be legal advice. ). You should initially send the complaint by email, and then if you don’t receive an acknowledgment you can take a copy of the letter to their office or post it through a courier. You can find contact details for MultiChoice Africa / DSTV above. This is definitely not some thing our kids should be watching. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Application to be used by MultiChoice authorised Dealers and Agents for Subscriber management activities. In fact, you see whatever the decoder folks are watching. I dont think you understand that we are smart enough to actually unsubscribe your services. Dstv needs to reply to us n not sit behind their big desks n smirk...we are outraged so give us flippin answers. Pretoria: (012) 422 2222 So instead of having to respond to each individual query about DSTV we decided to share an article explaining what steps you should take and how to go about making your complaint about your DSTV service. multichoice not explaining true conditions of dstv explora price lock contract deal. All you need to do is complete the form and the template will be emailed to you. I made the payment via debit card and I lost the receipt however I do have a statement showing proof of payment. of Product/Service (if you have one), Brief explanation of the outcome you want (e.g. And why are you taking down Glowtv? Since we launched this platform we have received a number of emails and requests asking how to go about making a complaint against MultiChoice – the company behind the popular pay TV service in Nigeria – DSTV. According to Wikipedia, DStv (Digital Satellite Television) is a Sub-Saharan African direct broadcast satellite service owned by MultiChoice.The service launched in 1995 and provides multiple channels and services to their subscribers, which currently number around 18.9 million. DStv has officially added Amazon Prime Video to the DStv Explora Ultra decoder. DStv viewers already enjoy access to over 140 channels of the best local and international movies, series, documentaries, sport, news, kids and educational content. If for some reason, or it has been unsatisfactorily resolved, you may take the issue to the Federal Competition and Consumer Protection Commission (FCCPC). Established in September 1995, DStv Media Sales is now owned by Multichoice Group SA. With DSTV Compact Plus one can get over 140 TV and Audio channels at a cost of only TSH 89,000 per month. Honey launches on Friday, 12 February, 2021 and will be available for Compact, Compact Plus and Premium customers. Dstv Africa Overview Dstv Africa was first mentioned on PissedConsumer on Apr 27, 2020 and since then this brand received 1 review . ..continue doing this and you'll have no one subscribing to your no longer worthy service! Alternatively, after going through Step 1, if it has not been resolved by MultiChoice/DSTV, and it is an urgent issue, then you can jump to Step 3. January 24, 2021. Name * The information which you will have to provide are: You may complete the online complaint form here – File a Complaint. DStv. DStv punts educational content for kids Pexels. Initial MultiChoice Africa / DSTV complaints should be directed to their team directly. It is easy to stay updated and informed when you have the Compact Plus package, as every channel provides top-tier value. All rights reserved. With Live TV, you simply stream whatever is rolling on any of your subscription decoder channels. Thank you for reading this post, if you have found it useful please share with your network using one of the share buttons below. Contact & review DStv (MultiChoice) - rated #11 in Entertainment By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Honey is a bold, unscripted lifestyle TV channel for curious and connected Africans. Last payment of R407 was made on the 30/08/2020. The FCCPC is an agency of the Government under the supervision of the Federal Ministry of Trade and Investment. bad service. DStv is helping to make family time a stimulating experience. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Contact DStv BoxOffice and we'll respond within 24 hours. If you are a DStv customer in a country within our DStv territories, the DStv app enables you to stream live TV, catch up on your favourite series, movies and sport highlights or download to watch later offline, all on the go. Airtime is sold on over 130 Pay TV Commercial Channels, in addition to the two terrestrial M-Net Channels. This should always be step one, because most times the issue can be actioned quickly and relatively painlessly. As part of our ongoing effort to enhance our customers’ viewing experience and delight them with additional content, DStv is thrilled to bring this latest venture in African storytelling. Use Live Chat. If you are not comfortable completing an online form, and would need to talk the complaint through first, then the CPC has dedicated customer complaint lines which you can call. Our customer care and call center agents are happy to interact with you through our social meda platforms: Facebook, [email protected] and Send us a query or concern, we'll get back to you. Got a question, comment or complaint? Ever heard of Netflix? As previously stated, the DStv Ghana Compact Plus comes with over 70 television channels. In this case, you can either call them on the customer care numbers available, or even contact them on social media (Facebook, Twitter etc. DSTV is making it very difficult to refund MY MONEY. The Live TV and Catch Up content in the DStv app will be as per your DStv subscription package and country where your subscription is held. If the issue remains unresolved, then you need to commence the official customer complaint process. The FCCPC has set up an online form for consumers who want to make a complaint about a company. I cancelled my DSTV subscription as of the 02/10/2020. Our customers enjoy the variety we offer – from world sport to local and international telenovelas, British content to the best of Indian – customers know they can trust DStv to give them exactly what they’re looking for. If you have any suggestions or feedback, please send us an email at [email protected]. DSTV. DStv Ghana is a satellite TV service by MultiChoice Ghana. You may contact them on 08056002020, 08056003030, or by email on : [email protected]. Live chat also available DSTV just pulled CNN (channel 401) from the "Family" package (today, 15 June). A free inside look at company reviews and salaries posted anonymously by employees. Never miss your favourite TV shows, sports team or breaking news with the DStv mobile app, watch live on your iPhone or iPad anytime, anywhere*; catch up on the latest episodes and movies or download to watch offline later. Satellite & Cable TV. DStv streaming service. All phone calls are recorded so this can easily be reviewed if there are issues later. Reviews from DSTV employees about DSTV culture, salaries, benefits, work-life balance, management, job security, and more. January 24, 2021. And there are not jus indian followers of the channel but every race watches...no one wants local content...we want entertainment..theres enough local content on the other boring channels given to us by dstv...local content is not entertainment or family orientated... Download now and get watching! DStv Media Sales (Pty) Limited handles commercial airtime sales and on-air sponsorship across a variety of dynamic media brands. All you need to do is to present your case by stating your name, contact details, card number, details of the complaints, and other important information. We hope you have found this information helpful. In this case, you can either call them on the customer care numbers available, or even contact them on social media (Facebook, Twitter etc.). No lawyer-client relationship is formed nor should any such relationship be implied. Then you take away shows and channels we love. If you are thinking to yourself, there is no point complaining to the FCCPC, then think again, the FCCPC as an organisation has the power to sanction Multichoice and other operators, so the more complaints they get, the stronger there is a case for them to sanction MultiChoice if they have in fact been providing substantial services to Nigerians. e-mail: [email protected]. January 21, 2021 admin Technology 0. We use cookies to improve your experience on our site and to show you personalised advertising from our partners. Why aren't you gibing us new content on the BET channel? Click to share on Twitter (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to email this to a friend (Opens in new window), Contact details – Mobile number and email address, Name of the company you are complaining about, Receipt No. MultiChoice Africa / DSTV Customer Service, Multichoice - multichoice not explaining true conditions of dstv explora price lock contract deal, MultiChoice Africa / DSTV - sexual activity on cartoon network, MultiChoice Africa / DSTV - Double payment of monthly subscription, File a complaint to MultiChoice Africa / DSTV, Removal of channels without informing the customers. However, whatever communication channel you choose, please make note of the details of the communication e.g. These channels cover everything in the world of entertainment, religion, and news. I also can't access Sky News (channel 402), even though that is still supposd to be part of the "Family" package. We're here to help. January 23, 2021. Sorry, the comment form is closed at this time. DStv is helping to make family time a stimulating experience. ). All channels available to your subscribed package are accessible to you on DStv now regardless of the package you’re subscribed to. Hits: 0. [1] In November 2020, DStv launched a standalone streaming service, allowing subscribers to watch live TV without a satellite dish.. Post was not sent - check your email addresses! And then you making us pay alot for what? DSTV Nigeria Customer Care: This article comprises of DSTV MultiChoice Nigeria Contact Details.From the guide below, you will be able to contact DSTV Nigeria for solutions to your DECODER and much more. glowtv cancellation and old content! 8 minutes ago. frustrated with multichoice customer service! This is doubly upsetting when the service is something you have purchased for your entertainment, not only are you not entertained…but you are now upset! First you give us repeated shows. It is a pretty powerful agency, it is in fact the most powerful consumer redress and monitoring agency in Nigeria. Christopher Nolan unlikely to work with Warner Bros again. We have created a template letter for you to use. 0614654628 South Africa. Rayner also tackled consumers' complaints about the number of repeats of DStv and says it regards these complaints very seriously. Send a complaint letter to MultiChoice directly using their official complaint channels provided here –, Address: Plot 1381 Tiamiyu Savage Street; Victoria Island, Lagos State, e-mail: [email protected] Should there be a short payment , DSTV is too quick to disconnect services. We hope that LawPàdí will empower you to make smarter, more confident legal decisions. Read all about how to make a complaint to them here – How to make a complaint to the CPC. There is nothing as upsetting as paying for a service and not getting it, or getting the service provided, but to a substandard level. DStv Call Centre: +27 11 289 2222 For all DStv customer and service-related queries, please visit www.dstv.com or selfservice.dstv.com or contact us on help@dstv.com . Once the problem arises, the first step is to contact MultiChoice/DSTV through the quickest channels available. if a phone call, take down details of when you called, who you spoke to (the adviser’s name), what you said, and the response you received. I changed my Dstv date of payment in August i was paying on the 20th of the month i changed to last day of the month but the consultant who assisted me failed to ammend because my services were disconnected and it was an inconviniece to me as i was told by the dstv consultant that everything is updated.This month of which is September i … Upgrade your subscription to DStv compact plus and enjoy viewing a wide range of channels. Johannesburg: (011) 289 2222 . © 2004-2021 ComplaintsBoard.com. Mission Impossible 7 returns to UAE. Some of the most frequent issues people face are unauthorised billing, payment and no connection, loss of connection, etc. The FCCPC is an available outlet for you to air your grievances. DSTV Nigeria Customer Care Phone Number, Email and Office Location. If your complaint is not resolved within 14 days of receipt of the complaint. Channel 105(M Smile) is a holiday kids channel, but TV show Bachelor trailer keeps showing on the channel in January this year. If you would prefer a more human interaction, try our helpful live chat for assistance. Consumer complaints and reviews about MultiChoice Africa / DSTV Qwa Qwa, Phuthaditjhaba. Get access to the DSTV Complaint Letter Template here, it is free. If you require legal advice, please consult with a qualified lawyer. you want a refund etc. DStv Compact Plus Channel List. DStv now supports both Live TV and on-demand content. Bando Post uses DaVinci Resolve workflow for ad campaigns. Simply click the live chat icon in the bottom right-hand corner of the website.. Instead, they … DStv is known for bringing the best of the world to Africa, and taking the best African content to the world. Asides from using social media platforms to make your complaints, you can also use the dedicated DStv email address. Members of DStv with a Prime Video subscription can seamlessly access … DSTV withdraws content (CNN), and too much repeat programming. It is considered to be the best pay-tv in Ghana. DStv (MultiChoice) reviews, customer feedback & support. fix errors, locate installers, find out where to buy, FAQs and many more. Email address: DStv@nigeria.multichoice.co.za; DStv@mwebnigeria.com. This answer is not intended to substitute for the advice of a qualified lawyer. Sorry, your blog cannot share posts by email. Service by MultiChoice authorised Dealers and Agents for Subscriber management activities template letter for to. Of channels debit card and i lost the receipt however i do have a statement proof! Submit you are agreeing to the DStv Ghana Compact Plus one can over! Only TSH 89,000 per month DStv now supports both live TV and on-demand content Ghana..., payment and no connection, etc for the advice of a qualified lawyer very.. Folks are watching a bold, unscripted lifestyle TV channel for curious and connected Africans TV Audio. Suggestions or feedback, please send us an email at [ email protected ] simply stream whatever rolling. 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